Notice

You should read the terms and conditions from Hope Foundation &/or CBD.org.au

By purchasing &/or downloading, you agree to our terms and conditions. If you do not agree to these terms, we won’t take it personally, but please do not use our products and services .

1. Who we will do support.

  • We help and support who have bought products &/or services from CBD.
  • We answer any pre-buy-questions from those who have bought or had not bought products &/or services from CBD.

2. What we will do support.

  • We help customers solve problems / issues ( functionality ) that we advertise and not working in the customer’s side
  • We help customers do import sample data
  • We help customers start using the basic steps of CBD
  • We help customers update to the newest version of CBD

3. Support Time

  • Support requests are being processed on business days from 9:00 to 17:00 / Monday -> Friday ( GMT +11 )

4. Where Can You Get Support

  • We spent most priority to help in our help center
  • You can send us a message via form contact of our email
  • The method Live-Support, chat and work with us via Skype is only for paid-services

5. Disclaimer

  • Please do not forget that all our products and services are provided “as is” without warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
  • Refer to CBD Membership Terms and Conditions for more details. 

6. Refund

  • Refund claims can be satisfied only if the Product is not as described, or is broken or is corrupt. The deadline for a Buyer making any refund claim is 30 calendar days after purchase and this claim must be made to CBD Support
  • Please note that CBD will verify the validity of the claim before a refund is approved.
  • Refer to CBD Membership Terms and Conditions for more details.

7. Copyright Information

  • We DO NOT sale and DO NOT include stock photos in CBD packages.
  • We deliver method to import, and you are solely responsible for the use of the photos, clipart, template.